At Fittex, your privacy is of utmost importance to us. We are dedicated to ensuring the security and confidentiality of your personal information and sensitive system data. This Privacy Policy explains how we collect, use, share, and protect your data, ensuring transparency and compliance with applicable laws.
Data Protection and Security
We take extensive measures to protect your personal information, employing physical, electronic, and procedural safeguards in line with legal standards. This includes training our staff to handle personal data responsibly and requiring any third-party service providers to adhere to strict confidentiality obligations. Your data is never stored as plain text and is encrypted for enhanced security. However, you must also take precautions by safeguarding your passwords and login details to prevent unauthorized access.
Information Collection and Usage
Fittex collects personal information in a variety of ways, including when you visit our website, create an account, subscribe to our services, or contact us. The types of data we collect include:
- Personal Information: Name, email address, contact details, and other information provided during account registration or communication with us.
- System Information: Data related to your interactions with our website or services, such as IP addresses, device types, and usage patterns.
We collect and use this information to:
- Provide you with the services you’ve requested.
- Improve our offerings and customer service.
- Communicate important updates, such as changes to our services, or send promotional material (if you’ve opted in).
Sharing of Information
Fittex does not sell or disclose your personal information to unaffiliated third parties for marketing purposes. We only share your information under the following circumstances:
- Service Fulfillment: We may share your data with trusted third-party providers who perform services on our behalf, such as payment processors or technical support teams. These providers are contractually obligated to protect your data and use it only for the agreed-upon purposes.
- With Your Consent: In cases where we need to share your information with third parties for other purposes, we will request your explicit consent.
- Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or other government requests. This includes sharing data to protect the rights, property, or safety of Fittex, our clients, or the public.
Third-Party Links
Our services may include links to external websites or services operated by third parties. While we provide these links for your convenience, Fittex is not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party sites you visit to understand how they handle your personal information.
Legal Disclosures
Fittex reserves the right to disclose personal data if required by law or in response to valid legal processes. This includes situations where we need to enforce our agreements or protect our rights and the rights of others, such as in cases of fraud prevention or security breaches.
Business Transactions
In the event that Fittex is involved in a merger, acquisition, or sale of assets, your personal information may be disclosed to the prospective or actual buyers as part of the business transaction. We will ensure that appropriate measures are taken to protect your data during such transitions, though we cannot guarantee that our Privacy Policy will remain unchanged in the event of a corporate restructuring.
Email Privacy
Why You Receive Emails from Us
We comply with the CAN-SPAM Act in the United States, which governs how companies can send emails. You may receive emails from us because:
- You have provided your email address to receive updates or information.
- You have registered for our services or have an ongoing relationship with us or our marketing partners.
If you believe you’ve received unwanted or unsolicited emails, please forward them to us at support@fittex.io for review.
How to Unsubscribe
If you no longer wish to receive our marketing emails, we make it easy for you to unsubscribe by following the link provided in each email. You can also contact us directly at support@fittex.io.
Security of Data
We are committed to protecting your personal data against unauthorized access, alteration, disclosure, or destruction. We employ industry-standard security technologies, such as encryption and secure servers, to safeguard your information.
Sharing and Usage of Data
We will never sell or rent your personal information for marketing purposes without your explicit consent. Access to your data is limited to authorized employees who manage this information to communicate with you or send emails based on your request for information.
Web Beacons
Our emails may contain web beacons, small electronic files that allow us to track email open rates and other metrics. Web beacons help us improve the relevance and effectiveness of our communications. If you prefer not to receive web beacons, you can disable HTML images in your email settings or opt to receive text-only emails.
Data Processing for EU/UK Residents
Notice to EU and UK Residents
If you are a resident of the European Union or the United Kingdom, the collection and processing of your personal data are necessary for us to provide our services, prevent fraud, and maintain your account. We retain personal and payment data for at least two years for legal compliance. If you cancel your subscription, we will retain your data for 90 days and securely delete it unless otherwise requested.
You have the right to:
- Request a Copy of Your Data: You can ask for a copy of the personal data we’ve collected.
- Erase Your Data: You can request deletion of your data once it is no longer required by Fittex.
- Opt-Out of Marketing: You can withdraw your consent from receiving targeted marketing emails at any time by clicking “Unsubscribe” or “Manage Preferences” in any email or contacting support@fittex.io.
- File a Complaint: If you have concerns about how your data is processed, you can file a complaint with a supervisory authority.
Cookies and Tracking Technologies
When you use our website, we may collect information using cookies and similar technologies. These cookies allow us to track your activities and connect them with your personal information, such as your email address. This helps us enhance your user experience and send relevant communications. You can opt out by adjusting your browser settings or clicking "Manage Preferences" or "Unsubscribe" in our emails.
Third-Party Integrations
Fittex integrates with various third-party services such as Google, Microsoft, Shopify and few other tools to provide enhanced functionality. As part of this integration, we may access user data, such as email addresses or account information, to deliver these services. We do not use this data beyond the scope of improving our platform or providing requested services. Third-party data is handled in compliance with privacy laws and the policies of the respective service providers.
Retention and Deletion of Data
If you disconnect your Fittex account from third-party services, we will immediately delete any associated user data from our systems. Additionally, if you cancel your Fittex subscription, we will retain your data for 90 days before securely deleting it unless otherwise requested. You may request the deletion of any third-party data at any time by contacting support@fittex.io.
Changes to the Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes. The effective date at the top of this policy indicates when it was last revised.
